Terms and Conditions

Last Updated: July 14, 2026

Welcome to Cardinal Propane. By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By using this website and our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.

2. Service Description

Cardinal Propane provides propane delivery services to residential and commercial customers. Our services include:

  • Propane tank refilling and delivery
  • Tank installation and maintenance services
  • Emergency propane delivery (subject to availability)
  • Account management through our online platform

3. SMS Terms & Conditions

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Cardinal Propane, you may receive messages related to the following:

  • Order confirmations and updates
  • Delivery notifications and scheduling
  • Marketing
  • Promotional offers and discounts (if opted in)
  • Customer service communications

Example: "Hello, this is a friendly reminder of your upcoming delivery by Cardinal Propane on 7/1/2025 between 10am - 2pm. You can reply STOP to opt out of SMS messaging from Cardinal Propane at any time."

Message Frequency

The frequency of SMS messages may vary based on your interactions with our services and your preferences. You may receive messages related to order updates, delivery notifications, marketing, promotional offers, and customer service communications. You may receive up to 2 SMS messages per week regarding your delivery or account status.

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

By providing your mobile number and opting in to receive SMS messages, you consent to receive communications from Cardinal Propane. You may opt in through our website, online form, or by responding to a text message with the appropriate keyword.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://cardinalpropane.com/Contact

Additional Options:

You can opt out of receiving SMS messages at any time by replying with the keyword "STOP" to any message received from Cardinal Propane. After opting out, you will no longer receive SMS communications from us.

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

4. Ordering and Delivery

Order Placement

  • Orders must be placed through our website with accurate and complete information
  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order for any reason
  • You must provide accurate tank size, current fill level, and delivery address

Delivery Terms

  • Delivery times are estimates and not guaranteed
  • We will make reasonable efforts to deliver within the scheduled timeframe
  • Customers must ensure tank accessibility during delivery window
  • If tanks are inaccessible, additional delivery charges may apply
  • Delivery drivers have the right to refuse delivery if safety concerns exist

Tank Accessibility

  • Customers must ensure clear access to propane tanks
  • Remove obstacles including snow, ice, debris, or locked gates
  • Provide accurate delivery instructions and gate codes
  • Failure to provide access may result in rescheduling fees

5. Pricing and Payment

Pricing

  • All prices are subject to change without notice
  • The price per gallon will be confirmed at the time of order
  • Additional fees may apply for after-hours or emergency deliveries
  • Taxes and applicable fees will be added to your total

Payment Methods

  • Credit Card: A processing fee of up to 3% or a flat fee will be added to credit card transactions
  • Check: Payment by check must be made payable to Cardinal Propane with order number in memo
  • Payment is due at the time of delivery unless alternative arrangements are made
  • Returned checks will incur a $35 fee plus any bank charges

Credit Card Processing Fees

By selecting credit card as your payment method, you acknowledge and accept that:

  • A processing fee will be added to your total order amount
  • This fee covers the cost of payment processing services
  • The fee is non-refundable once the transaction is processed
  • You are responsible for the total amount including all fees

6. Cancellations and Refunds

Order Cancellation

  • Orders may be cancelled up to 24 hours before scheduled delivery
  • Cancellations within 24 hours may be subject to a cancellation fee
  • Once delivery has begun, orders cannot be cancelled
  • To cancel, contact us immediately at 800.915.2209

Refunds

  • Refunds are only provided in cases of service failure or billing errors
  • Credit card processing fees are non-refundable
  • Refunds will be processed within 7-10 business days
  • Refunds will be issued to the original payment method

7. Safety and Liability

Customer Responsibilities

  • Maintain propane tanks in safe, accessible condition
  • Notify us of any tank damage or safety concerns
  • Follow all propane safety guidelines and regulations
  • Ensure pets are secured during delivery
  • Keep children away from delivery area

Limitation of Liability

Cardinal Propane and its employees shall not be liable for:

  • Damages resulting from customer equipment malfunction
  • Delays caused by weather, traffic, or circumstances beyond our control
  • Indirect, consequential, or incidental damages
  • Damages resulting from customer's failure to maintain equipment

Indemnification

You agree to indemnify and hold Cardinal Propane harmless from any claims, damages, or expenses arising from your use of propane or related equipment after delivery is complete.

8. Account Registration

  • You may create an account to manage orders and view history
  • You are responsible for maintaining account security
  • Notify us immediately of any unauthorized account access
  • You are responsible for all activities under your account
  • We may suspend or terminate accounts that violate these terms

9. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Cardinal Propane and protected by copyright and trademark laws. You may not:

  • Copy, modify, or distribute website content without permission
  • Use our trademarks or branding without written consent
  • Create derivative works from our website materials

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

11. Force Majeure

Cardinal Propane shall not be liable for failure to perform due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, severe weather, or acts of God
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Labor disputes or strikes
  • Supply shortages or transportation delays

12. Dispute Resolution

Governing Law

These Terms and Conditions are governed by the laws of the State of Ohio, without regard to conflict of law principles.

Resolution Process

  • Any disputes should first be directed to our customer service
  • We will make good faith efforts to resolve issues informally
  • If informal resolution fails, disputes will be resolved through binding arbitration
  • Each party will bear their own legal costs unless otherwise awarded

13. Modifications to Terms

Cardinal Propane reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Cardinal Propane regarding the use of our services and supersede all prior agreements and understandings.

16. Waiver

No waiver of any provision of these Terms and Conditions shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Cardinal Propane
Email: support@cardinalpropane.com
Phone: 800.915.2209